Mobile App & Web
Whether you access dx12 via our app or desktop browser, your privacy settings, encryption standards, and data handling remain the same.
LEGAL REFERENCE
Privacy Policy at dx12
We handle your personal information with the care it deserves. When you open an account with us, deposit via JazzCash, Easypaisa, SadaPay or Raast, or explore our live...
Account SecurityPayment PrivacyData TransparencyYour Rights
How We Protect Your Information
dx12 collects personal data only when you register, verify your identity, or complete a transaction. This includes your name, email, phone number, and payment details. We use encrypted connections to safeguard data in transit and apply authentication protocols to your account. When you withdraw funds through JazzCash, Easypaisa, SadaPay or Raast, your financial information is processed through secure, verified payment gateways. We
do not sell your data to third parties. We share information only with payment processors and where local law in supported regions requires it. You can request access to, correction of, or deletion of your personal data by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
GET HELP NOW
Privacy Questions and Support
Team online
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data or account information.
Live Chat
Open a chat session from your account dashboard during support hours to discuss privacy concerns or data requests instantly.
Account Settings
Manage your privacy preferences, notification settings, and data-sharing options directly from your account dashboard.
WHY TRUST US
Our Privacy and Security Standards
Encrypted Data Transfer
All communications between your device and our servers use industry-standard encryption, so your login and payment details are never exposed...
Payment Gateway Partners
We work with verified payment processors for JazzCash, Easypaisa, SadaPay and Raast to ensure your deposits and withdrawals meet secure...
Account Verification
Your identity is confirmed via multi-step verification before your first withdrawal, protecting both you and us from fraud.
Transparent Logging
We log account activity and keep records of all transactions so you can review your history and spot any unauthorized...
Data Retention Limits
We retain personal data only as long as necessary to provide service, settle disputes, or comply with legal obligations in...
Third-Party Compliance
Our payment and analytics partners operate under similar privacy standards and are contractually bound to protect your information.
CONSISTENCY ACROSS PLATFORMS
Privacy Aligned Across All Access Points
Live Tables & Slots Lobby
Personal data collected during live casino sessions and slot play is governed by identical privacy rules—no differentiation by game type.
Deposit & Withdrawal Data
JazzCash, Easypaisa, SadaPay and Raast transactions follow the same secure protocols, with payment details handled consistently across all methods.
Account & Support History
Your chat logs, email records, and support tickets are stored securely and remain accessible only to you and our authorized support staff.
Cookie & Tracking Practices
We use cookies to keep you logged in and remember your preferences, but we do not use tracking pixels for third-party marketing without consent.
Regional Compliance
For users in supported regions of Pakistan, our privacy approach adapts to local data protection standards while maintaining core security practices.
Policy Updates
When we update this policy, we notify you via email and within your account. Your continued use of dx12 after notification means you accept the changes.
Privacy Practices That Define dx12
Zero-Sale Data Model
We never sell your personal information to advertisers, data brokers, or marketing firms. Your account remains yours alone.
Pakistani Payment Focus
JazzCash, Easypaisa, SadaPay and Raast users benefit from localized privacy standards that reflect how these platforms handle your financial data.
Transparent Terms
This privacy policy uses clear language, not legal jargon. You can understand exactly how your data moves and who can access it.
User Control Dashboard
Request your data download, update personal details, or opt out of non-essential communications directly from your account settings.
Breach Response Protocol
In the unlikely event of unauthorized access, we notify affected users immediately and provide guidance on next steps and account protection.
Support Transparency
Our privacy team responds to data inquiries within three business days. You can track your request status through your account.
Frequently Asked Questions About Privacy
We retain your data for as long as your account is active, plus a retention period for legal and security purposes. Once you request deletion, we remove personal details within 30 days, except where law requires us to keep records. Payment records for JazzCash, Easypaisa, SadaPay and Raast withdrawals are kept for audit compliance.
Yes. Open your account settings, navigate to Privacy & Data, and select 'Download My Data.' We compile your profile, transaction history, and account activity into a portable file within five business days. This file includes all information we hold about you on our platform.
Payment data is never stored on our servers. When you deposit via JazzCash, Easypaisa, SadaPay or Raast, we pass your details directly to the payment processor's secure gateway. We receive only a transaction confirmation, not your full card or account number.
Only your own account login grants full access. Our support team can view limited information (name, email, transaction summaries) only to help resolve your issues. Payment processors see only what's necessary to process your deposit or withdrawal safely.
We use cookies to keep you logged in and remember your game preferences. Non-essential cookies for analytics can be disabled in your browser settings. Disabling cookies may limit some features but won't affect core platform access or your privacy on dx12.
Your data would transfer to the acquiring company under the same privacy commitments. We would notify you in advance and provide an opt-out window. If you disagree with the new terms, you can request deletion before the change takes effect.
Contact our support team at [email protected] with a deletion request. We close your account within five business days and anonymize personal data within 30 days, except where local law or audit requirements mandate retention of transaction records.